Terms of Use

1. General provisions

These Terms of Use set out the rules for using the Menzil Park platform — the menzilpark.az website, the Menzil Park mobile application, the management panel and the services provided through them.

The operator of the Platform is “MƏNZİL PARK” Məhdud Məsuliyyətli Cəmiyyəti (TIN (VÖEN): 1703785161; hereinafter — “Menzil Park”).

The services are provided on the basis of licence No. 589 issued by the Ministry of Digital Development and Transport of the Republic of Azerbaijan for the formation of personal data information resources, the creation of information systems and the provision of services related to them.

By using the platform, you confirm that you have read and accept these terms. If you do not agree with the terms, please do not use the platform.

For organisations that have entered into a separate agreement with Menzil Park, the terms of that agreement prevail over this document.

2. Definitions

• Platform — the menzilpark.az website, the Menzil Park mobile application, the management panel and related services.
• User — a person who uses the platform in any form.
• One-time access link — a link created by a resident for a guest or courier that allows a specific action (opening a door, calling a lift, raising a barrier) to be performed once.

3. Services provided

• Building management: resident registration, calculation and payment of service fees, resident requests, building announcements and notifications.
• Parking: management of entry and exit using plate-recognition cameras, hourly paid entry, monthly subscriptions and authorised access, online parking payment.
• Access control: access permissions and one-time access links for the block door, lift and yard gate.

Which services are available in a particular building depends on the features in use and the technical equipment installed in that building.

4. Account and security

• The information provided when using the platform must be accurate and up to date; please update it if it changes.
• You must not share your account login details (verification codes, passwords) with others. You are responsible for the actions carried out through your account.
• If you suspect that your account has been used without authorisation, contact us immediately.

5. User obligations

When using the platform, the following is prohibited:

• using another person’s name or account without authorisation;
• entering false information or information belonging to another person (including another person’s vehicle registration plate);
• using access permissions and one-time access links to allow unauthorised persons to enter the building;
• interfering with the operation of the platform, or attempting to bypass its security measures or alter its code;
• performing actions that are contrary to the law or that violate the rights of other users.

6. Payments

• The amount of service fees, parking payments and subscriptions is determined in accordance with the tariffs applicable in the building and is shown to you before payment.
• Online payments are made through a licensed payment organisation (currently GoldenPay) and are governed by that organisation’s rules. Card details are entered on the payment organisation’s page; Menzil Park does not receive or store them. More details: goldenpay.az/policy.
• After a successful payment, a payment confirmation (date, amount, transaction code) is displayed.

7. One-time access links

• A resident must share a one-time access link only with a person whom they permit to enter the building. The resident who creates the link is responsible for whom it is sent to.
• Each action through the link (door, lift, barrier) can be performed once; an action that has been used does not become active again.
• Actions performed through the link are recorded for security purposes.

8. Intellectual property

The platform’s software, design, texts, logo and the “Menzil Park” name belong to Menzil Park or are used on a lawful basis. Copying, distributing or altering them without permission is prohibited.

9. Limitation of liability

• Menzil Park makes reasonable efforts to ensure that the platform operates without interruption or errors, but is not liable for interruptions caused by maintenance work, internet connection problems, or failures in the services of third parties (banks, telecommunications operators).
• Menzil Park is not liable for the technical condition of the physical equipment installed in the building.
• Menzil Park is not liable for the accuracy of information entered into the platform by other users.

10. Changes to and suspension of the service

Menzil Park may update or change the platform’s features, or temporarily suspend it for maintenance work. A user who violates these terms may have their access to the platform restricted or suspended.

11. Personal data

The collection and processing of personal data is governed by the Privacy Policy.

12. Applicable law and dispute resolution

These terms are governed by the legislation of the Republic of Azerbaijan. Disputes are resolved first of all through negotiation; if no agreement is reached, disputes are resolved in the courts of the Republic of Azerbaijan in accordance with the procedure established by law.

13. Changes to the terms

These terms may be updated. The updated version is published on this page and the “Last updated” date is changed. Your continued use of the platform after a change means that you accept the updated terms.

14. Contact

• Company: “MƏNZİL PARK” Məhdud Məsuliyyətli Cəmiyyəti
• TIN (VÖEN): 1703785161
• Email: info@menzilpark.az
• Address: Bayıl Plaza, Qurban Abbasov küç. 29, Bakı